We have adopted and implemented the following privacy policy as part of our commitment to protecting your privacy and personal information. Our site is intended for customers and users located in Australia and New Zealand. If you are not an Australian or New Zealand customer, please visit www.vtech.com to find the appropriate site for your use. However, certain features, transactions or support services may require you to provide personal information, as described in the "Personal Information Collection and Use" section below.

Our Organization and Responsible Entity

The VTech Group is a multinational organisation with legal entities, business processes, management structures and technical systems that cross borders. The company in the VTech Group that is responsible for collecting, using, holding and disclosing your personal information on or in relation to the VTech Services in Australia and New Zealand is:

Legal Framework and Scope

We are committed to protecting the privacy of users' personal information in accordance with the Privacy Act 1988 (Cth) in Australia ("Privacy Act") and the New Zealand Privacy Act 2020 ("NZ Privacy Act") in respect of:

1. our website at aucomms.vtech.com, including our features and content on the website and that of our affiliates on the website ("Website");
2. any digital software applications and/or platforms made available to you via mobile telecommunications platforms and/or through social networking platforms or app stores and that we have linked to this Privacy Policy, ("VTech Software");
3. any VTech Software compatible products of the VTech brand that we have linked to this Privacy Policy ("VTech Hardware Products"); and
4. any support services or information provided on or in connection with the abovementioned Website, VTech Software or VTech Hardware Products ("VTech Support").

Browsing Without Registration

Except for certain areas of our Website that are limited to our retail dealers and distributors, you need not "sign-in" or register to browse our site. This means you may browse the web pages intended for end-user customers without providing any personal information.

Personal Information Collection and Use

In the event that you choose to engage in a transaction while accessing our Website or use VTech Software or require VTech Support, we will ask that you provide certain personal information that is needed to complete the transaction or provide VTech Support. We will use the personal information only for that purpose. For example, if you ask us for additional information about a product, we will ask for your email address so that we can respond to your enquiry. If you purchase one of our products, we will ask that you provide us with the information needed to process your order, charge your credit card account, send you messages regarding your order and deliver the product you have purchased. Such information may include your first and last name, credit card number, billing and shipping address, email address and telephone number. Except as otherwise outlined in this policy, we do not give, sell, or trade to other firms or our affiliates any personal information about you or your transactions with us, nor will we contact you using this information beyond the scope of your enquiry or transaction unless you specifically authorize us to.

Product Registration and Marketing Communications

We also provide customers with the opportunity to register their VTech products. We refer to this as "Registration Data." Providing Registration Data is optional, and we do not require that you give us this information to complete a purchase, receive warranty services or browse our site.

If you choose to provide Registration Data, we may use it, alone or in conjunction with other publicly available information, to identify other products or services that we think you may be interested in purchasing and to send you information about those other products or services. Sometimes we share Registration Data with other VTech owned entities who offer products and services that we think may be of interest to you. If you do not wish to receive these messages or prefer that we not share your Registration Data with any other companies, you can so indicate by unchecking the "opt-in" box located on the Consumer Warranty Registration page. If you uncheck the opt-in box, we will not give, sell, or trade to another firm or our affiliates any Registration Data about you or your transactions with us, except as otherwise outlined in this policy, nor will we contact you regarding other products or services.

Opt-In and Opt-Out Preferences

If you did not opt-out or if you gave us authorization, you may receive periodic emails regarding products or services that we think may be of interest to you. You may opt-out of receiving these emails by clicking the "Unsubscribe" link at the bottom of the email received. It may take us up to 5 business days to complete this process, as permitted by law. If you choose, you may at any time re-authorize us to send you emails regarding products or services that we think may be of interest to you.

Data Security and Encryption

We use Secure Socket Layer Technology ("SSL") to encrypt the personal information and Registration Data you give us through our site so that it cannot be read in transit. All of your personal information and Registration Data, including your credit card number, mailing address, email address, and telephone number, as well as information related to your order, will be transmitted encrypted to protect your privacy. Further, to ensure that your personal information and Registration Data are secure, we store this information in a database that is not accessible over the Internet.

Cookies

Cookies are small pieces of (text) information that are sent to your browser when you visit our Website. Cookies are then saved on the hard disk or in the memory of your computer, tablet or mobile phone ("Device").

When we talk about "cookies", we mean not only these small pieces of (text) information, but also other data collection tools that allow us to monitor the use of some of the VTech Services, such as our Website, including device fingerprinting and "pixel tags"(also known as "tracking pixels" or "web beacons") which are small graphic files. If you do not wish to receive cookies, you can set your internet browser so that your Device does not allow cookies to be created.

The cookies that are placed on your Device via our Website cannot damage your Device or the files stored on it.

Third-Party Links and Advertisements

Our Website contains links to other third-party websites. If you choose to visit these other sites from our site, VTech is not responsible for the privacy practices or content of these other sites. The third-party promotions or advertisements displayed on our site may also contain cookies. We do not have access to or control over information collected by outside advertisers on our site.

Third party vendors, including Google, show VTech advertisements on third-party websites. Such third party vendors use cookies to serve advertisements based on your prior visits to our Website. You may opt out of Google's use of cookies by visiting the Google advertising opt-out page, located at: https://www.google.com/privacy/ads/

Children's Privacy

We do not sell products for purchase by children. All of VTech Hardware Products and VTech Software (including products intended to be used by children) are intended to be purchased by adults. If you are under 18 years old and you want to buy something on our Website, you must have an adult buy it for you. We have not designed our Website to encourage transactions with, or to obtain information from, children. VTech respects the sensitive nature of children's privacy online. Therefore, if we learn that a user is under 13 years of age, we will promptly delete any personal information or Registration Data in that user's account, and if we learn that a user under 18 years old made a purchase through our Website without adult involvement, the order will not be processed.

Cloud Subscription Services for Baby Monitor Products

VTech offers an optional cloud subscription service for certain baby monitor products. This service enables users to store and access video, audio, and images captured by their baby monitor devices.

• Data Collection and Use
  When you subscribe to the cloud service, VTech collects and stores media data including video footage, audio, and images captured by your baby monitor. This data is used solely to provide you with access to your recordings and to support the functionality of the cloud service.
• Data Retention
  Your media data will be retained by VTech until your subscription is terminated or until the storage limit of your subscription plan is reached, at which point older recordings may be automatically deleted to make room for new ones.
• User Control
  Subscribers may access, download, or delete their stored recordings through the associated app, depending on the features available in their subscription plan.
• Security Measures
  VTech employs industry-standard data protection measures to safeguard your data, including encryption and secure access controls. Despite these safeguards, no system can be completely secure, and users are encouraged to use strong passwords and keep their login credentials confidential.
• Third-Party Access
  VTech does not share your cloud-stored media data with third parties not related to the service we provided. Your cloud-stored media data is processed and hosted on the platform we built on Amazon Web Services.
• Consent and Subscription Terms
  Use of the cloud subscription service is optional and subject to separate terms and conditions. By subscribing, you consent to the collection, storage, and use of your media data as described in this section.

Your Privacy Rights

Under the Privacy Act and the NZ Privacy Act, you have a number of rights regarding our handling of your personal information. We also have some other obligations in relation to your personal information under these laws. These include:

• Right to Know
  We will take reasonable steps to let you know why your personal information is being collected, how it will be used and to whom it will be disclosed. We will generally do this by providing you with a privacy notice when we collect your personal information.
• Right to Anonymity
  You have the option of not identifying yourself, or of using a pseudonym, and you may choose not to provide your personal information when you deal with us. In certain circumstances, it may not be practicable for us to deal with you if you do not identify yourself or provide us your personal information.
• Right of Access to Your Personal Information
  You have the right to request a copy of the personal information that we hold about you under the Privacy Act in Australia and the right to access your personal information under the NZ Privacy Act.
• Right to Rectification of Your Personal Information
  You may request that we correct any personal information that we hold about you which is inaccurate, out-of-date, incomplete, irrelevant or misleading.
• Right to Opt-Out of Marketing
  We will only send you direct marketing communications (including by email and text message) if you have consented to this.
  You may request that we stop sending you direct marketing by using the unsubscribe feature in any direct marketing communication that we send to you.
• Exercising Your Rights and Making Requests Regarding Your Personal Information

Any request regarding your personal information can be sent to tcpsupport_au@vtech.com and submitted via "Contact Us" section on our Website.

VTech will respond to your request as soon as possible and in any case no later than one (1) month after VTech has received such a request. If VTech rejects your request, we will indicate in our reply why the request is rejected.

Disclosure and Business Transitions

If required by law or legal proceedings or to enforce our legal rights, VTech may disclose the personal information of a customer or aggregated data collected on the site. Additionally, in order to accommodate changes in our business, we may sell portions of our company or its assets. If VTech or a substantial part of the company's assets are sold, VTech may transfer the information collected through our Website to the purchaser as part of the sale.

Transfer of Your Personal Information outside Australia or New Zealand

For technical and operational reasons, it may be necessary for your personal information to be transferred to companies affiliated with VTech and to third parties located outside Australia and New Zealand. Noting that the privacy protection regulations abroad may not provide the same protection as within Australia and New Zealand, VTech will endeavour to protect personal information that is transferred abroad.

Policy Updates and Changes

This Privacy Policy may be updated, altered or changed from time to time. We therefore advise you to regularly read the Privacy Policy on our Website for any changes. If the law so requires, we will also notify you in other ways from time to time about our handling of your personal information.

By accessing our Website, you agree that the information that we gather now will be subject to the privacy policy in effect at the time of use. You should check this page for revisions periodically.

Contact Us

If you have any questions about our privacy policy or the practices of this site, please contact us:

• via the "Contact Us" section on our Website
• by email at tcpsupport_au@vtech.com
• by phone:
  • Australia: 1300 369 193
  • New Zealand: 0800 369 193

This version of the privacy policy will become effective December 23, 2025.